A mini-dump file can be used by the Advantage R&D team to analyze what the server was doing when the file was generated. This information can provide valuable information which can make the issue easier to identify and resolve. Advantage will automatically generate a crash dump when a 9000 class error occurs. These dump files are named adsdump-<date>-<time>.dmp.gz.
If the Server hangs you can manually generating a mini-dump using the following steps
- Download and install the Windows Debugging tools. They can be downloaded from Microsoft from the WDK Site.
- From a command prompt, C:\Program Files\Debugging Tools for Windows (x86)\adplus.vbs -hang -do -o c:\ -quiet -pn ads.exe. You may need to verify the path to the debugging tools since this can vary based on your operating system.
- This command will suspend the process with the name ads.exe. Then, it will create a dump file. Once finished, the icons on the task bar will simply go away and the processes will be left running. The output files will be stored in a folder at c:\ that starts with "hang_mode".
- Zip up the contents of the Hang_Mode_* folder and send them to Advantage support
For more information refer to the following Advantage Knowledge Base item.
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